LWD
LAi
Policy
Cancellation Policy
The window that applies to your booking is printed on the confirmation. This page is the standard schedule it is drawn from.
Reserve online · fixed all-in fare · instant confirmation
Standard windows
- Sedans and SUVs: free cancellation up to 24 hours before pickup
- Stretch limousines, Sprinters and mini coaches: up to 72 hours
- Motorcoaches, group programmes and event weeks: as stated on the confirmation, typically 7 to 14 days
- Private chauffeur engagements: as stated on the engagement agreement
Inside the window
Cancellations inside the window are charged the fare, or the minimum hourly block on hourly bookings. A booking may be re-timed inside the window without charge where the operator can accommodate it.
No-shows
A no-show is charged in full. Before treating a booking as a no-show the chauffeur and the desk attempt to contact the passenger on the numbers supplied, and airport pickups are held for the complimentary wait period after the actual arrival.
Delays outside your control
An airline, ship or crew delay is not a cancellation and is never charged. A flight cancelled by the airline can be re-booked to the new flight at no charge or cancelled without penalty on the evidence of the airline’s notice.
Refunds
Refunds are made to the card charged, in the currency charged, within five to ten business days of the cancellation being confirmed.
The network
Reservations
Reserve a chauffeur
Fixed all-inclusive fare, written confirmation, a chauffeur who is early.
What every reservation includes
- Fixed fare with tolls, parking and airport or port fees inside it
- Flight, ship or crew tracking with automatic re-timing
- Meet-and-greet with a name board where permitted
- The member operator named on the confirmation
- A person on the phone at any hour, in any time zone
