Terms & Conditions

1. The service

LimousineWorldwide.Network (“the Network”) operates a reservation desk and arranges chauffeured ground transportation supplied by independent licensed member operators (“Operators”). The Network is the booking agent and the point of contact for the reservation; the Operator named on the confirmation performs the carriage.

2. Reservations and confirmations

A reservation is accepted when a written confirmation is issued. The confirmation states the Operator, the vehicle class, the fare, the inclusions and the cancellation window, and forms part of these terms. Vehicles of an equivalent or higher class may be substituted where the confirmed class becomes unavailable.

3. Fares and payment

Fares are quoted in writing and are fixed once confirmed. They include the items listed on the confirmation and exclude additional stops, wait time beyond the allowance, gratuity where stated, and changes requested by the client. Payment is by card at booking or by invoice for approved accounts.

4. Changes and cancellations

Changes are accepted subject to availability and re-quoted where they affect the fare. Cancellations follow the cancellation policy and the window stated on the confirmation.

5. Passenger conduct

Smoking is prohibited in all vehicles. Alcohol is permitted only where local law allows and all passengers are of legal age. The Operator may terminate a journey where conduct endangers the chauffeur, the vehicle or other road users, without refund. Damage or soiling is charged at cost.

6. Liability

Carriage is performed by the Operator under its licence and insurance. The Network’s liability for any reservation is limited to the fare paid for that reservation. Neither the Network nor the Operator is liable for delay caused by traffic, weather, road closures, security controls or events outside their reasonable control, and drive times on this site are planning guidance only.

7. Lost property

Items left in a vehicle are held by the Operator and returned at the client’s cost where recovered. Neither the Network nor the Operator is responsible for items left in vehicles.

8. Privacy and communications

Personal data is processed as described in the privacy policy. By booking you agree to receive the confirmation, pre-pickup and service messages by email, SMS or WhatsApp.

9. Governing law

These terms are governed by the law of the jurisdiction in which the Network is established, without prejudice to the Operator’s local carriage terms where they are mandatory.